Peter Clarke & Co are committed to protecting and respecting your privacy. We use the personal information you share with us to tailor our service to your requirements and to provide the best possible user experience when dealing with our staff or when using our company website, www.peterclarke.co.uk.
The following Privacy Notice explains how we intend to make use of your personal data.
Our partnership is called Peter Clarke & Co LLP. Our Data Protection Officer is Barney Smith, email@example.com or 01789 415444.
Please note: - The Peter Clarke Henley in Arden Office is separately owned by Peter Clarke (Arden) Ltd which is managed by David Hawkins and not members of NAEA or ARLA. The office operates on a franchised basis and has use of our Peter Clarke logo & branding and shares certain marketing / software platforms with Peter Clarke & Co LLP.
We use data we have collected about people for the following purposes:
Where we have obtained proper consent to do so we will also use your contact data:
We may also anonymise data and then use it for statistical analysis of the property market.
We will securely pass identity and financial data we collect about property sellers, and prospective property purchasers, and landlords to Creditsafe UK to fulfil our legal obligation to carry out money laundering and financial criminal checks. We may also make reports to government agencies where we have a reasonable suspicion of money laundering or terrorist or criminal financing.
We will securely pass identity and financial information about prospective tenants to our referencing agency, Goodlord. Our referencing agency will access your credit records held with a credit referencing agency as part of the referencing process. Our referencing agency will also use identity information, banking, employment, and past residence information to obtain references from previous landlords, banks, or employers as to the suitability of a prospective tenant for a property and their ability to afford the rent. This may include telling those organisations or individuals the rent that the proposed tenancy is being marketed at. Our referencing agency may process parts of your credit records and other data they obtain to process your data automatically to produce a score which will determine whether or not you will be offered a tenancy. This is to protect the legitimate interests of our clients in having tenants who will not misuse their property and will pay the rent on time. If you refuse to give us this information or seek to try to prevent us making use of it then we will not be able to offer you a tenancy.
We will pass identity information of new tenants to utility providers and local authority tax collection agencies to allow utility and tax accounts to be placed in the correct names to protect the legitimate interests of our clients.
We will pass property details to third party contractors to take photographs for marketing purposes and place details of properties on our own and other websites and in the press to market them for sale or letting.
We will pass personal contact information of tenants and property details to our approved contractors to allow our clients to fulfil their contractual obligation to organise tenancies and maintain tenanted property and to meet their legitimate interest in protecting their property. We will take steps to require maintenance contractors to comply with their data protection obligations.
We will use Microsoft Exchange to process email communications and store data on our secure server. Our IT services are provided by Focus IT, we have a contract with them to protect data privacy. Our business is run using management software provided by Jupix. They may have occasional access to data for maintenance and trouble-shooting purposes and process data using a cloud-based system within the EU. We have a contract with them to protect data privacy.’
We will pass identity and financial information to legal advisors and debt collectors to protect our and our client’s legitimate interests by assisting in the collection of debts owed to ourselves or our clients or to take legal advice about claims that may be advanced against us or our clients.
Where we have been given your consent to use your data for marketing purposes we will only do so to the extent that your consent was given and only to the organisations or categories of organisations we identified when seeking that consent.
When you use the site we anonymously record the details of the pages you look at. This data is not personally identifiable, i.e. we can’t tell which pages you or any other person are looking at or have looked at. We use this data to monitor site traffic and analyse paths customers take through our site which enables us to improve the service we provide. This information is only used by ourselves and is not passed to any other party.
We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:
Our site contains links to other sites. Peter Clarke & Co LLP is not responsible for the privacy practices, or the content, of those websites.
Where we have asked your consent for the use of your data you may withdraw it at any time. We may only then process your data if we can establish a need to do so.
You have the right to ask us to delete or stop processing your data. We may only then continue to do so if we can establish a need to do so.
If you are unhappy with how we have handled your data, you may complain to us at any time [by contacting the Data Protection Officer named above]. You also have the right to complain to the Information Commission whose details can be found (along with more information on your rights) at (https://ico.org.uk)